Case Studies
Real projects, measurable results. Discover how we've transformed field operations across Latin America.
7
Industries
7000+
Managed technicians
3
Countries
6+
Years of evolution
2,500+Field technicians
Leading energy utilities in Colombia and Panama
Field service transformation in the energy sector
Modernization and continuous evolution of Salesforce Field Service for two major energy utilities, optimizing the management of more than 2,500 field technicians across Colombia and Panama.
1,000+Technicians migrated
Leading water and sanitation utility in Chile
Salesforce Field Service migration for a water utility
A full migration from ClickSoftware to Salesforce Field Service for the leading drinking water and sewerage utility, covering more than 1,000 technicians and integration with 6 enterprise systems.
1,000+Technicians managed
B2B telecommunications operators in Colombia
Field Service and Communications Cloud for B2B telecommunications
Salesforce Field Service implementation for B2B operations plus ongoing Communications Cloud support, integrated with network and billing systems through MuleSoft.
4,000+Consultants managed
Leading occupational risk insurer in Colombia
Managing intervention plans and consultants in occupational risk insurance
A Salesforce implementation for managing occupational risk intervention plans, coordinating more than 4,000 consultants and tracking operating costs in real time.
10,000+Members
Healthcare-sector employee fund in Colombia
Salesforce Quick Start for a healthcare employee fund
A Salesforce Quick Start implementation for an employee fund serving more than 10,000 healthcare professionals across 12 cities, digitizing financial and welfare services.
209Employees
Real estate asset management firm in Colombia
Salesforce for commercial real estate asset management
A Salesforce implementation for a commercial real estate asset management firm, streamlining property administration and tenant relationships.
90%+Automated assignment
Leading assistance services company in Colombia
Intelligent dispatch for home and roadside assistance
Service Cloud and Field Service implementation for home and roadside assistance, with over 90% automated assignment and more than 50 contractor companies coordinated.